I am astonished at The dearth of consumer service at American Airways. I had been a flight attendant for 30 years and took fantastic satisfaction from the coaching I been given from American. Over a the latest trip I viewed a passenger and agent argue about which one particular was ruder. There isn't any apparent enforcement of grooming policies any place in the corporate.
I will say she(AA) identified a later on flight for me on One more airline,which I so appreciated,but she absolutely might have a great deal more pleasant in dealing with me.
The latest flight from Austin to Ft Myers on which I had asked for wheelchair guidance didn't give any jetway guidance and Totally almost nothing in Ft Myers from airplane to baggage claim and NOONE to inquire.
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We are certainly pissed off seeking to learn about our benefit miles. Account quantities BBB88568 and 18NH898. We ended up scheduled to fly to India March 2012 and all flights to India were canceled. We have to know our miles standing and if any miles happen to be canceled we'd like them reinstated.
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I can't consider you board travellers previous to doing all of your checks over the airplane. Leaving your prospects trapped for over two hours without any to tiny info is whole bullshit. If you are essentially the same as each individual airline in this respect, it’s merely not appropriate to deal with your customers this way.
There was no gate Prepared for us and we waited a hour ahead of 1 was Prepared. That was not what we predicted.
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it is pitiful to obtain to report that my quite a few emails to Buyer Relations haven't been answered as of thus far Oct 29, a complete insufficient probably the most click resources elementary courtesy towards an 84 decades outdated Initially-Course passenger and Repeated Flier….
Bravo to American Airlines for offering the shock improve on your workers. And not cowering on the disgruntled passenger on todays La Guardia flight. Just because some attendents ended up cheerful and wished him a really Merry Xmas. Truly ?? It’s about time we took back our greatest wishes and grumpy folks just continue to be from the planes and keep their views to by themselves.
contacting an actual man or woman at AA consumer service is next to difficult. The Web page listing a cell phone number, which can be for cargo and that only references a web site that is no help in the slightest degree.